We are hosting a wonderful range of events this autumn, and we hope that everyone gets to enjoy them without stress.
That is why we want to give people information on our safety measures in advance. We expect everyone to follow the guidelines issued by the Finnish authorities, and our staff and the signage on display also provide clear instructions on proper measures in our facilities.
Do not visit us if you are sick
If you feel sick, please stay at home. If you have any symptoms of coronavirus or if you have been in contact with a person who has been infected, you must stay at home.
What to do if you get sick
You can exchange your ticket for another Sibelius Academy performance free of charge even on the day of the event if you contact us by 11:00. Call the Ticket Office of the Helsinki Music Centre if the concert is organised at the Helsinki Music Centre. As for concerts taking place in the R Building, please contact the producer of the concert. You can find the contact information of the producer on the concert’s event page.
Arrive in good time
Due to the safety measures, arriving and moving around in the building may take up more time than usually. Reserve enough time for your arrival.
We will collect the contact information of all audience members at the Sibelius Academy’s concerts and Theatre Academy’s performances so that we can be in touch with them if they are exposed to coronavirus. We will store the contact details in Sibelius Academy for two weeks and in Theatre Academy six months after the date of the event.
If you have a free ticket, you can give your contact information in advance to the producer of the concert in question. You can find the contact information of the producer on the concert’s event page.
Face masks and protective gloves
If you want to use a face mask and protective gloves, we recommend you bring your own.
If necessary, we also distribute face masks free of charge to concert, performance and exhibition guests.
Maintain a safe distance
Maintain enough of a distance to other visitors for the sake of everyone’s safety. Be extra careful in queues for the lift, cloakroom, café or performance hall. We recommend that you to use the stairs instead of the lift, if possible.
Cloakroom is reserved for large belongings
Due to the coronavirus situation, visitors may bring their outerwear with them to the hall, and we recommend everyone to do so to avoid large crowds near the cloakroom before and after a concert or a performance. Big bags, however, must be left in the cloakroom.
For the time being, our cloakroom service can be used free of charge.
Safe distances between audience members
Audience members must maintain at least a 1 metre distance to each other in performance halls. Changing one’s seat independently is not allowed, and instead, everyone must sit in their assigned seat. Children, too, shall sit on their own seats and maintain a safe distance, unless they’re seated on an adult’s lap.
The audience leaves the hall one row at a time according to the staff’s instructions.
Visit exhibitions only when feeling well
You are welcome to visit our exhibitions if you are feeling well. If you feel sick, please stay at home until you feel better.
Please follow the proper coughing and sneezing etiquette in our exhibitions. Maintain a safe 1 to 2 metre distance to other exhibitions guests and the exhibition attendant. Do not touch the artworks and avoid unnecessary touching of surfaces in the building.
We follow the development of the coronavirus situation continuously and comply with the guidelines issued by the authorities. For the time being, we will not organise openings of exhibitions. We avoid the use of headphones and look for alternative methods to be used with works that incorporate sound.
Take care of good hand hygiene
There is hand sanitiser available at various points – please use it. If necessary, cough and sneeze into a disposable tissue or your sleeve. You can wash your hands with soap and water in all of our toilet facilities.
We have increased our cleaning measures in all of our public facilities.
The safety of our visitors is our priority – thank you for helping us take care of everyone’s safety!